What to write when you want to complain – 10 Quick Tips

About a year ago I wrote an article on how to write an apology that not only appeases the wrath of the wronged customer, but also offers compensatory action that will turn him or her from a snarling Godzilla into a loyal and trusting customer long term.

What to write when you want to complain - 10 Quick TipsIn many ways, the same approach that’s recommended for writing an effective apology – assertiveness and sticking to the facts – is what many people find to be the most effective way to make a complaint, much as you may want to deep-fry their eyeballs.

Here are 10 tips you may well find helpful the next time a supplier lets your business down, a product is broken when you take it out of the box, or a snotty staffer treats you like you just crawled out of a drain. [Read more…]

How to write a complaint that gets results, not high blood pressure


Why you shouldn’t lose your cool when a supplier lets you down

When a supplier lets you down in your business, it’s very easy to lose your rag, pick up the phone, text or email and spew pure fire and brimstone at the perpetrator. But is this the most productive way to handle it? [Read more…]